Delivery Information
At FreshAirJunkie we understand that when you order a product you want it to arrive as soon as possible and with the minimum of fuss, so when an order is received by us, we promise to try our best to dispatch it within 24 hours (Monday to Friday).
Orders received on a Saturday or Sunday will be packed on the day and dispatched on the following Monday.
To cut costs for our customers, we dispatch all items via a Royal Mail 48 hour Tracked Service. For larger items or high value items, we mainly use Parcelforce. The estimated delivery time for 2nd Class is delivery by the 3rd working day after posting. Whilst Royal Mail state that most items will be delivered within these time frames it can occasionally take up to 15 days.
Unfortunately once the items are with Royal Mail we lose any influence and control over their delivery.
We ask all customers to be patient when waiting for their products to arrive. If for some reason you have not received your product within a reasonable length of time then please don't hesitate to contact us at: admin@freshairjunkie.co.uk so we can look into it for you.
For any items where tracking shows delivered, but the customer denies receipt, the customer agrees to fill in a Royal Mail 'Denial of Receipt' form, so the delivery can be investigated.
Please note, if your parcel arrives opened, or damaged, please check the contents before accepting delivery. Any problems should be noted with the delivery person, or parcels should be refused, Once you accept delivery, we are unable to make a claim to Royal Mail for loss.
It is very important that you provide a delivery address that is accessible and where someone will be in to receive the item, or there is a safe place agreed with Royal Mail for your deliveries.
WE DO NOT DELIVER TO PARCEL LOCKERS.
All items will be delivered to the address, and NOT guaranteed to be handed over in person. Normal customers understand this, but if you are the sort of person who is not in the receive items, and moans when the parcel is with a neighbour, please do not shop with us.
For unwanted orders, they must be accepted on delivery.
All our delivery partners charge a return fee for refused orders of up to £5.99, which will be deducted from any refund if a delivery is refused.
Please take care when adding your delivery address, as Royal Mail charge a return fee of approx £3.35 for incorrectly addressed or inaccessible delivery locations. This will be deducted from any refund.
UK Standard Mainland Shipping (excluding Channel Islands, Isle of Man, Northern Ireland, Scottish Highlands/Islands and BFPO)
Free Royal Mail 48 hour service - All Orders up to 3kg
Over 3kg, but under 7Kg is £4.99, and above 7 Kg is £12.99
Expedited Services (Next Day shipping if ordered with cleared funds before 2pm):
*** (Based on Weight, and ONLY applies to UK mainland, and excludes Channel Islands, Isle of Man, Northern Ireland, Scottish Highlands/Islands and BFPO) ***
Up to 1kg £12.99
1kg - 2kg £15.99
(Only applies to Week days. This does NOT include Saturday delivery!)
Channel Islands, Isle of Man, Northern Ireland, Scottish Highlands/Islands and BFPO
Free Royal Mail 48 hour Service - All Orders under 2kg
Orders over 2kg, please check before ordering
*********** Please note, all expedited orders will be sent using the selected carrier method. Unfortunately, during these difficult times, Royal Mail and Parcelforce cannot guarantee delivery times, especially next day. They still however charge us for the additional service, and we still process the same day and dispatch the same day. We can therefore not refund any expedited order costs, if delivery times are missed, until their services return to normal. We also reserve the right to choose the most appropriate shipping service as we see fit. Sorry for the inconvenience. *************